I felt like Phlo aligned closely with my values as a person and a designer being kind, genuine and always trying to improve things for other people. Hearing their passion speaking about their journey and mission as a start-up really resonated with me. I also watched some webinar recordings on Youtube by Nadeem and Adam. To me, this showed a company that cares deeply about providing the best service it can for patients - and that ‘good enough is not good enough. I read the responses and honest explanations to the few that had gone wrong. Seeing their amazing Trustpilot reviews from genuine patients was a big factor! I saw that Phlo really was improving people’s lives. Naturally, I did a lot of research before applying. I’ve known about Phlo since 2017, so always kept an eye on how the company was growing. My heart has always been in making things systematic, usable and delightful in any design I do, so specialising more into UX was a natural progression. I often made it my mission to improve this even then. I experienced first-hand how internal systems that handle stock and customer data, can be cumbersome, unreliable and intimidating for some staff to learn. It taught me a lot about customer experience and relationship building. I still have a lot of love for the years I worked at a dog shop and training school. I think my generalist design experience and exposure to clients really helps me consider the impact my design can have through a wide scope of skills. I have also worked in art direction, film production and exhibition design. My day-to-day was branding, editorial, campaign, packaging, and user interface design for everything from local start-ups to global corporations. In the years before that, I was a multidisciplinary senior designer. Other favourite projects were product strategy and user research for a social enterprise eLearning platform, and UX design for one of the biggest vets in the UK as they started to expand into video vet services. My recent projects included creating a design system for a well-known global corporation while also evolving its corporate brand for digital and social media. Tell us a bit about your background and previous roles before joining Phloīefore joining Phlo I was Lead UX Designer at a creative agency, where I worked for 7 years. In this first instalment of our Meet the Team series, we speak to Jade who tells us about her background and current role, how Phlo Connect ensures we put the patient experience first, and why partnering with us transforms the patient journey. I'll not hesitate to recommend Phlo to friends and family if they keep up this level of service.Meet Jade, a Senior User Experience designer at Phlo Connect. I've had to get someone to collect it for me on the last 2 occasions. They don't answer their phone, took 11 calls to get an answer on Friday then said they couldn't deliver until Monday 17th, problem is I ran on Friday Ordered on 4th April and approved by doctor the same day but still took over 2 weeks to arrive. They've sent the wrong medication 3 times in 2 years which caused me inconvenience and delays. My previous pharmacy have let me down 3 times, I order 10 days before (12 if there's a Bank Holiday) and still ran out before it arrived. If I get this level of service on future orders I'll be a very happy customer. Kept well informed at every stage and delivered on Sunday 16th April at 09:20 so very pleased. Ordered 14th April, got confirmation and scheduled delivery same day.
They were polite, friendly and helpful and even phoned me back when we got cut off. Phoned Phlo to check if order would go to them or my previous nominated pharmacy. Set up account 14 April, had already placed order on NHS app about an hour before. First order excellent, ordered Friday, delivered Sunday
0 kommentar(er)
